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Privacy policy

We collect only the data needed to run your account, verify your identity and keep the platform safe. We never sell your personal data, and you can access or delete it at any time.

Last updated:

1. Who we are

Stroom deelwaardom ("we", "us", "our") operates the website at https://stroom-deelwaardom.com/ and the Stroom deelwaardom trading platform and app. We are the controller of the personal data described in this policy. If you have any questions, email us at privacy@stroom-deelwaardom.com.

2. What this policy covers

This policy explains how we handle personal data when you visit our website, register an account, use the trading platform or app, or contact us. It applies to visitors and customers worldwide, including the UK, the European Union, Canada and Australia.

3. Information we collect

Information you give us

  • Registration details: name, email address, phone number and country of residence.
  • Verification documents: photo ID and proof of address, required to confirm your identity.
  • Account settings: chosen markets, risk level, loss limits and strategy preferences.
  • Messages you send to our support team.

Information collected automatically

  • Device and browser type, IP address, approximate location and language.
  • Pages viewed, actions taken in the dashboard and app, and login times.
  • Cookies and similar technologies (see section 6).

Information from third parties

  • Identity verification and fraud-prevention providers.
  • Payment providers confirming deposits and withdrawals. We do not store full card numbers.

4. How we use your information

  • To create and manage your account and provide the trading platform.
  • To verify your identity and meet anti-money-laundering and other legal obligations.
  • To run automated trading strictly within the settings you choose.
  • To keep accounts secure, detect fraud and prevent misuse.
  • To answer your questions and send important service messages.
  • To improve our features and website, using aggregated data where possible.
  • To send marketing emails, only where you have agreed. You can unsubscribe at any time.

Under the EU GDPR and UK GDPR we rely on the following legal bases:

  • Contract – to provide the account and services you signed up for.
  • Legal obligation – for identity checks, record keeping and tax rules.
  • Legitimate interests – for security, fraud prevention and service improvement.
  • Consent – for marketing emails and non-essential cookies.

6. Cookies and similar technologies

We use a small number of cookies:

  • Essential cookies keep you logged in and the platform secure. They cannot be switched off.
  • Preference cookies remember choices such as your language. If you pick a language in the switcher, Google Translate sets a cookie to remember it.
  • Analytics cookies help us understand how the site is used. We only set them with your consent.

You can delete or block cookies in your browser settings at any time.

7. Who we share data with

We never sell your personal data. We share it only with:

  • Hosting, email and customer-support service providers working on our behalf.
  • Identity verification, fraud-prevention and payment providers.
  • Brokers and liquidity partners that execute trades placed from your account.
  • Regulators, law enforcement or courts, when the law requires it.

All providers are bound by contracts that require them to protect your data.

8. International transfers

Some providers may process data outside the UK or European Economic Area. When that happens we use safeguards such as adequacy decisions or the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum).

9. How long we keep your data

We keep account data for as long as your account is open. After closure, we keep verification and transaction records for the period required by anti-money-laundering and tax laws, typically five to seven years, and then delete or anonymise them. Support messages are kept for up to two years.

10. How we protect your data

We use encrypted connections (TLS), two-factor authentication, strict access controls and regular security reviews. No system is perfectly secure, so please use a strong, unique password and never share your login codes.

11. Your rights

Depending on where you live, you can:

  • Access a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Ask us to delete your data, where we are not legally required to keep it.
  • Restrict or object to certain processing, including direct marketing.
  • Receive your data in a portable format.
  • Withdraw consent at any time, without affecting earlier processing.

Email privacy@stroom-deelwaardom.com to use any of these rights. We reply within one month. You can also complain to your local regulator, such as the ICO (UK), your state data protection authority (Germany), the Office of the Privacy Commissioner (Canada) or the OAIC (Australia).

12. Children

Our services are only for adults aged 18 or over. We do not knowingly collect data from children.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows the latest version. If changes are significant, we will tell registered users by email.

14. Contact us

Questions about privacy? Email privacy@stroom-deelwaardom.com or visit our contact page.